Terms and Conditions

General Terms and Conditions (GTC) of
Signo Hospitality and its subsidiaries

I. Scope
These General Terms and Conditions (GTC) apply to contracts for the rental of hotel rooms, apartments, conference, banquet and event rooms as well as other areas for accommodation and the execution of events such as meetings, conferences, seminars, banquets, exhibitions and similar events as well as for all related deliveries and services of the Signo Hospitality hotels. Deviating terms and conditions of the customer shall only apply if this has been expressly agreed in writing.

II. Conclusion of contract and booking
The contract is concluded as soon as a booking is made by the customer and confirmed by Signo Hospitality.
Confirmation can be made by telephone, in writing, by e-mail or via a booking system.
Bookings are generally for the personal use of the customer and are not transferable.
For group bookings of ten (10) rooms or apartments or more, a separate group contract must be concluded, which takes precedence over these GTC in the event of a conflict.
Reservations with advance payments cannot be changed or cancelled; amounts paid in advance as a deposit are non-refundable. This is stated in the sales conditions for the room rate in question.
If permitted according to the sales conditions of the reserved room rate in question:
reservations can be cancelled directly on the website,
changes to a reservation can be made directly with the hotel
If the guest terminates their stay prematurely, the agreed price must be paid in full. For this reason, no refund will be given for a reservation with advance payment.
Unless expressly stated otherwise, guests must vacate their room by 12:00 noon on the last day of their reservation. If this is not done, an additional night will be charged.
Reservations apply to the respective person and cannot be transferred to third parties, either free of charge or for a fee or for advertising purposes.

III. Services, prices and payment
Signo Hospitality undertakes to provide the rooms, event rooms and services booked by the customer. All prices shown include statutory value added tax and service charge. Any local taxes and fees will be charged separately and shown on the hotel bill. The customer is obliged to pay the agreed prices for the services used.
Room bookings: The room rate is generally due upon arrival of the guest. The hotel is entitled to demand an advance payment or the provision of a valid credit card number. Alternatively, a written declaration of assumption of costs by a company can be accepted as a guarantee.
Deposit invoices: The hotel may issue a deposit invoice for bookings, especially for longer stays or group bookings. This must be paid within the specified period.
Invoices from the hotel without a due date are payable within 14 days of receipt of the invoice without deduction.
There is no entitlement to the provision of specific rooms within a category.
The following applies to event contracts: If the period between conclusion of the contract and the event exceeds four months and the price generally charged by the hotel for such services increases, the hotel may increase the contractually agreed price appropriately, but by no more than 10%.

IV. Reservation, cancellation and no-show
Cancellation conditions and deadlines will be communicated upon booking. In the event of a no-show or late cancellation, the hotel may charge a cancellation fee.
Reservation guarantee: To guarantee a reservation, the hotel may require a credit card number, an advance payment or a written assumption of costs.
Non-guaranteed rooms are available to guests until 6:00 p.m. on the day of arrival and will then be released for general sale. Guaranteed rooms are reserved until 12:00 noon the following day.

V. Use of rooms, event rooms and areas
The use of the rooms and apartments for purposes other than accommodation, in particular for commercial, craft or professional purposes, is prohibited.
The subletting or other transfer of the rooms, areas or display cases provided, as well as the invitation to job interviews, sales or similar events, require the prior written consent of the hotel.
This also applies to the use of areas outside the rented rooms.

VI. Events, meetings and conferences
Conclusion of contract, contractual partners, liability
The contract is concluded by acceptance of the organiser’s offer. The contractual partners are the hotel and the organiser. If a third party is involved as an intermediary or organiser, the latter and the organiser shall be jointly and severally liable for all obligations arising from the contract.
The hotel is liable for its obligations under the contract. Liability is limited to intent and gross negligence, unless damages to life, body or health are concerned. The organiser is obliged to inform the hotel in good time of the possibility of an unusually high level of damage.
Services, prices, payment
The hotel is obliged to provide the services ordered by the organiser and agreed to by the hotel. The organiser is obliged to pay the prices agreed for these services. This also applies to services and expenses of the hotel to third parties in connection with the event.
Deposit invoice: The hotel will provide the organiser with a deposit invoice prior to the event, which is generally at least 50% of the planned total volume. This must be paid within the period specified on the invoice. The remaining payment is due at the latest after the event, in accordance with the invoice.
Invoices are payable within 14 days of receipt without deduction, unless otherwise agreed.
Number of participants and changes
The organiser is obliged to inform the hotel of the final number of participants no later than ten (10) working days before the start of the event. This number is considered the guaranteed minimum number and will be used as the basis for invoicing. If the number of participants is exceeded, the actual number of participants will be charged.
Bringing food, drinks and objects
The organiser is generally not permitted to bring food and drinks to events. Exceptions require a written agreement; in these cases, a contribution to cover overhead costs will be charged.
Brought-in decoration material and other objects must comply with fire regulations. The hotel is entitled to demand official proof. The set-up and installation of objects must be agreed with the hotel.
Brought-in exhibition or other objects must be removed immediately after the end of the event. If the organiser fails to do so, the hotel may arrange for the removal and storage at the organiser’s expense. If objects remain in the event room, the hotel may charge room rental for the duration of the stay.
Liability of the organiser for damages
The organiser is liable for all damage to buildings or inventory caused by event participants, visitors, employees, other third parties from his area or himself.
The hotel may require the organiser to provide reasonable security (e.g. insurance, deposits, guarantees).
Publications
Publications of any kind in which the venue is mentioned require the prior consent of the hotel.

VII. Liability and obligations of the customer
The customer is liable for damage caused by him, his guests or vicarious agents.
Bringing pets is only permitted with the prior consent of the hotel and, if applicable, for a fee.

VIII. Data protection
The personal data provided by the customer will only be processed and stored for the purpose of processing the booking, the stay and, if applicable, the event. The data protection policy of Signo Hospitality applies. https://www.signohotels.com/datenschutz

IX. Final provisions
Amendments and additions to the contract or these GTC must be made in writing.

Should individual provisions of these GTC be or become invalid, this shall not affect the validity of the remaining provisions.
The place of performance and payment is the registered office of the respective hotel. The exclusive place of jurisdiction in commercial transactions is the registered office of the hotel.
The law of the Federal Republic of Germany applies exclusively.