General Terms and Conditions

General Terms and Conditions (GTC) of
Signo Hospitality and its subsidiaries

I. Scope
These General Terms and Conditions (GTC) apply to contracts for the rental of hotel rooms, apartments, conference, banquet, and event rooms, as well as other spaces for accommodation and the holding of events such as meetings, conferences, seminars, banquets, exhibitions, and similar events, as well as for all other related deliveries and services provided by Signo Hospitality Hotels. Deviating terms and conditions of the customer shall only apply if this has been expressly agreed in writing.

II. Conclusion of contract and booking
The contract is concluded as soon as a booking has been made by the customer and confirmed by Signo Hospitality.
Confirmation can be made by telephone, in writing, by email or via a booking system.
Bookings are generally for the personal use of the customer and are not transferable.
For group bookings of ten (10) rooms or apartments or more, a separate group contract must be concluded, which shall take precedence over these GTC in the event of a conflict.
Reservations with advance payments cannot be changed or canceled; amounts paid in advance as a deposit are non-refundable. This is stated in the terms and conditions of sale for the room rate in question.
If permitted by the terms and conditions of sale for the relevant room rate:
reservations can be canceled directly on the website,
changes to a reservation can be made directly with the hotel.
If the guest ends their stay early, the agreed price must be paid in full. For this reason, no refund will be made for reservations with advance payment.
Unless expressly stated otherwise, guests must vacate their room by 12 noon on the last day of their reservation. If this does not happen, an additional night will be charged.
Reservations are valid for the person concerned and cannot be transferred to third parties, either free of charge or for a fee, or for advertising purposes.

III. Services, prices, and payment
Signo Hospitality undertakes to provide the rooms, event rooms, and services booked by the customer. All prices quoted include statutory sales tax and service charges. Any local taxes and fees will be charged separately and shown on the hotel bill. The customer is obliged to pay the agreed prices for the services used.
Room bookings: The room price is usually due upon arrival of the guest. The hotel is entitled to request advance payment or a valid credit card number. Alternatively, a written declaration of cost coverage by a company may be accepted as a guarantee.
Deposit invoices: The hotel may issue a deposit invoice for bookings, especially for longer stays or group bookings. This must be paid within the specified period.
Hotel invoices without a due date are payable without deduction within 14 days of receipt of the invoice.
There is no entitlement to the provision of specific rooms within a category.
The following applies to event contracts: If the period between the conclusion of the contract and the event exceeds four months and the price generally charged by the hotel for such services increases, the hotel may raise the contractually agreed price by a reasonable amount, but by no more than 10%.

IV. Reservation, cancellation, and no-show
Cancellation conditions and deadlines will be communicated at the time of booking. In the event of a no-show or late cancellation, the hotel may charge a cancellation fee.
Reservation guarantee: To guarantee a reservation, the hotel may require a credit card number, advance payment, or written confirmation of payment.
Non-guaranteed rooms are available to guests until 6:00 p.m. on the day of arrival and are then released for sale. Guaranteed rooms are reserved until 12:00 noon on the following day.

V. Use of rooms, event rooms, and areas
The use of rooms and apartments for purposes other than accommodation, in particular for commercial, craft, or professional purposes, is prohibited.
The subletting or re-letting of the rooms, areas or display cases provided, as well as invitations to job interviews, sales or similar events, require the prior written consent of the hotel.
This also applies to the use of areas outside the rented rooms.

VI. Events, meetings, and conferences
Conclusion of contract, contractual partners, liability
The contract is concluded upon acceptance of the organizer’s offer. The contractual partners are the hotel and the organizer. If a third party is engaged as an agent or organizer, the latter and the organizer shall be jointly and severally liable for all obligations arising from the contract.
The hotel is liable for its obligations under the contract. Liability is limited to intent and gross negligence, unless damage to life, limb, or health is involved. The organizer is obliged to inform the hotel in good time of the possibility of exceptionally high damage occurring.
Services, prices, payment
The hotel is obliged to provide the services ordered by the organizer and confirmed by the hotel. The organizer is obliged to pay the prices agreed for these services. This also applies to services and expenses incurred by the hotel to third parties in connection with the event.
Deposit invoice: The hotel shall provide the organizer with a deposit invoice prior to the event, which shall generally amount to at least 50% of the planned total volume. This shall be paid within the period specified on the invoice. The remaining payment shall be due at the latest after the event, in accordance with the invoice.
Unless otherwise agreed, invoices are payable without deduction within 14 days of receipt.
Number of participants and changes
The organizer is obliged to inform the hotel of the final number of participants no later than ten (10) working days before the start of the event. This number is considered a guaranteed minimum and will be used as the basis for billing. If the number of participants exceeds this number, billing will be based on the actual number of participants.
Bringing food, beverages, and objects
The organizer is generally not permitted to bring food and beverages to events. Exceptions require a written agreement; in such cases, a contribution toward overhead costs will be charged.
Decorative materials and other objects brought to the premises must comply with fire safety regulations. The hotel is entitled to request official documentation. The setting up and installation of items must be agreed with the hotel.
Exhibition items or other items brought along must be removed immediately after the end of the event. If the organizer fails to do so, the hotel may remove and store them at the organizer’s expense. If items remain in the event room, the hotel may charge room rental for the duration of their stay.
Liability of the organizer for damages
The organizer is liable for all damage to buildings or inventory caused by event participants, visitors, employees, other third parties from his area, or himself.
The hotel may require the organizer to provide appropriate security (e.g., insurance, deposits, guarantees).
Publications
Publications of any kind that refer to the event venue require the prior consent of the hotel.

VII. Liability and obligations of the customer
The customer is liable for damage caused by them, their guests, or their vicarious agents.
Pets are only allowed with the prior consent of the hotel and, if applicable, for a fee.

VIII. Data
The personal data provided by the customer will be processed and stored exclusively for the purpose of processing the booking, the stay, and, if applicable, the event. The data protection policy of Signo Hospitality applies. https://www.signohotels.com/datenschutz

IX. Final
Changes and additions to the contract or these terms and conditions must be made in writing.
Should individual provisions of these General Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
The place of performance and payment is the registered office of the respective hotel. The exclusive place of jurisdiction for commercial transactions is the registered office of the hotel.
The law of the Federal Republic of Germany applies exclusively.